Privacy Policy


Privacy Policy

Effective Date: 21/03/2025

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Redrock Reputation Pty Ltd ("Redrock Rep," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website and review management tools. By using our services, you agree to the terms of this policy.

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1. Collection and Use of Information

We may collect and store information about you when you use our services. We use the information for various purposes, including fulfilling your requests, providing the functionality of our services, enhancing the quality of our services, personalizing your experience, tracking usage, providing feedback to businesses listed through our platform, marketing our services, offering customer support, communicating with you, ensuring data backup and disaster recovery, enhancing security, and complying with legal obligations.

Types of Information We Collect:

  1. Account Information:
    If you create an account with Redrock Rep, we may collect and store details such as your name, email address, phone number, business name, and any other information you provide when registering or managing your account. You can update your account details by contacting us directly.
  2. Public Content:
    Information you contribute through our platform, such as reviews, ratings, comments, photos, and other content, may be made available to the public. This content may be displayed on our website, shared with businesses, or further distributed through third-party platforms and services.
  3. Activity Data:
    We may store information about your interactions with our platform, such as the pages you view, search activities, the time and date of your visit, and transactions made through our services. We may also collect technical data such as your browser type, device type (e.g., mobile or desktop), browser language, IP address, device identifiers, location data (including geolocation, GPS, or beacon data), and referring URLs.
  4. You can control the collection of certain location data by adjusting the privacy settings on your device or browser, including disabling location services for our platform if preferred.

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2. Cookies

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At Redrock Reputation Pty Ltd (Redrock Rep), we use cookies and similar tracking technologies to improve your experience on our platform, analyze how you use our services, and help us provide a more personalized and efficient service. By using our website and services, you consent to our use of cookies in accordance with this policy.

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We use cookies for the following purposes:

  1. Functionality:
    To enable certain website functions and enhance user experience, such as remembering your login details, preferences, or the status of your session.
  2. Performance and Analytics:
    To analyze how our services are used, track performance, and improve the user experience. This includes tracking which pages you visit, how long you stay on them, and how you interact with the website.
  3. Advertising and Marketing:
    We may use cookies to deliver personalized content or advertisements based on your browsing behavior. These cookies allow us to serve relevant offers or promotions and measure the effectiveness of our advertising campaigns.
  4. Security:
    To enhance the security of our services and protect against fraudulent activity or misuse.

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You have the right to manage or disable cookies on your device at any time. Most web browsers allow you to control cookie settings through their privacy preferences. You can typically disable or delete cookies by adjusting your browser settings; however, please note that doing so may affect the functionality of certain features on our platform.​

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We may also allow third-party service providers (such as analytics providers or advertising partners) to place cookies on your device. These third parties may collect information about your online activities across different websites and over time.

We do not control these third-party cookies, and they are not covered by this policy. You may want to check the privacy policies of these third parties to understand their use of cookies.

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​3. Data Sharing and Disclosure

We do not share your personal information with third parties, except as described below:

  • Service Providers: We may share your information with third-party providers who assist in delivering our services, such as payment processors, hosting providers, and email services. These third parties are obligated to protect your data and use it only for the purpose of providing their services to us.
  • -Legal Requirements: We may disclose your information if required to do so by law or to comply with legal processes, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of any such change and provide you with the opportunity to opt-out of certain data uses.

 

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, please contact us, and we will delete your information, subject to any legal retention requirements.

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5. Security of Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

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6. User Rights

Under Australian privacy law, you have the right to:

  • Access and Update Your Information: You can request access to or update the personal information we hold about you.
  • Correction of Inaccurate Data: You can request the correction of any inaccurate or incomplete information.
  • Deletion of Data: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the data for legal or contractual purposes).
  • Withdraw Consent :If you have provided consent for specific data processing activities, you can withdraw your consent at any time.

 
To exercise these rights, please contact us using the contact details below.

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 7. Cross-Border Data Transfers

We may transfer your personal information to countries outside Australia for processing, including to cloud-based servers. We take appropriate steps to ensure that your data is handled securely and in compliance with applicable privacy laws.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take steps to remove that information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by contacting you directly. The updated policy will be effective as of the date indicated at the top of this page.

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10. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

Email: support@redrockrep.com.au
Phone: 0291885153