Terms and Conditions

Redrock Rep - Terms and Conditions



1. Introduction Welcome to Redrock Reputation Pty Ltd (also referred to as "Redrock Rep," "we," "us," or "our"). By using our services, you ("the Customer") agree to these Terms and Conditions. Please read them carefully before proceeding.


2. Definitions
For the purposes of these Terms and Conditions:

  • Customer: Refers to the individual or business entity subscribing to Redrock Rep's services.
  • Services: Refers to the subscription-based services provided by Redrock Rep, including review management, Google Business Profile optimization, Google Ads management, and SEO services. These services include tools to collect and reply to reviews, integrate reviews via a website widget, manage paid search advertising, and enhance search engine visibility.
  • Account: Refers to the Customer's account registered with Redrock Rep at the point of sale.
  • Subscription Fees: Refers to the recurring monthly fees for the Services.
  • Setup Fees: Refers to the one-time fees that the Customer agrees to pay for setup of services, including all merchandise agreed to in the sales form.
  • Billing Date: Refers to the date on which recurring subscription charges are processed.
  • Applicable Laws: Refers to all laws and regulations governing the use of our Services, including but not limited to the Consumer Code (Legislative Decree No. 206 of 2005) and Regulation (EU) 2016/679 (GDPR).
  • Malice or Gross Negligence: Refers to intentional misconduct or reckless disregard for the consequences of an action that causes harm.
  • Third-Party Errors: Refers to errors or issues caused by external providers, platforms, or entities not under the direct control of Redrock Rep.


3. Services Provided
We offer subscription-based services, including:

  • Review management tools to collect and reply to customer reviews.
  • A website widget to display online reviews on the Customer's website.
  • Google Business Profile optimization services.
  • Google Ads management, including setting up and managing paid search advertising campaigns.
  • SEO services, including keyword optimization, website improvements, and search ranking enhancements.

4. Registration and Account Setup
Customers register accounts through our sales team at the point of sale. Registration requires the following information:

  • Business name
  • Business address
  • Customer point of contact (email or phone number)
  • Customer's main contact name


5. Payment and Billing

  • Accepted payment methods: Visa, Mastercard, Amex, bank transfer, or direct debit.
  • Billing includes a recurring monthly fee and a one-off setup fee.
  • By subscribing to our Services, the Customer agrees to be charged the monthly subscription fee on a recurring basis until the subscription is canceled.
  • Setup fees and monthly subscription fees are non-refundable.
  • Customers may cancel their subscription at any time before the next billing date to avoid further charges.


6. Usage and Compliance
The Customer agrees to use the Services in compliance with all applicable laws, including but not limited to:

  • Consumer Code (Legislative Decree No. 206 of 2005) regarding commercial practices.
  • Regulation (EU) 2016/679 (GDPR) concerning data protection.
  • Relevant intellectual property, advertising regulations, and e-commerce legislation.


7. Limitation of Liability
Within the limits of applicable law, Redrock Rep is liable for damages caused by malice or gross negligence that directly result from our actions.


We are not liable for indirect, incidental, or consequential damages, including loss of profits, reputational harm, or data loss.
We are not responsible for damages resulting from misuse of our services, third-party errors, or the Customer’s non-compliance with these Terms.


Please read this section carefully as it limits the liability of Redrock Reputation Pty Ltd (Redrock Rep) to you. Each of the subsections below applies only to the maximum extent allowed by applicable law. Nothing in this section is intended to limit any rights you may have that cannot be lawfully restricted.


Our services are provided to you on an "as is," "with all faults," and "as available" basis, with the understanding that Redrock Rep may not monitor, control, or verify user content. Therefore, your use of our services is at your own risk and discretion. Redrock Rep makes no representations or warranties regarding the quality, accuracy, or reliability of our services, its security, or the content available through our platform. As such, Redrock Rep is not responsible for any loss or damage that may result from issues such as the unavailability of the service, security vulnerabilities, or your reliance on the content, rankings, reviews, or metrics made available through our platform.


Redrock Rep makes no claims or warranties regarding third parties, such as businesses or advertisers listed on our platform. You acknowledge that Redrock Rep does not control any information, products, or services provided by third parties on or through our services. Unless otherwise agreed in writing, Redrock Rep does not assume responsibility or make any representations about the accuracy, completeness, reliability, or usefulness of content, products, or services provided by third parties. As such, Redrock Rep will not be held liable for any loss or damage arising from the actions or omissions of third parties. Your decision to purchase or use products or services from third parties through our platform is at your sole risk.

Redrock Rep disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. No advice, whether oral or written, provided by Redrock Rep or its employees, officers, agents, partners, or licensors shall create a warranty of any kind.


If you are dissatisfied with our platform or services, your exclusive remedy shall be to terminate your use of our services.

The maximum liability of Redrock Rep to you for any losses or damages arising from your use of our services shall not exceed the greater of (i) the amount you paid, if any, to Redrock Rep for the services in the 12 months immediately prior to the event giving rise to the liability, or (ii) AUD $200. Redrock Rep shall not be liable for any (i) indirect, incidental, consequential, special, exemplary, or punitive damages, (ii) loss of profits, (iii) business interruption, (iv) damage to reputation, or (v) loss of data or information.


8. Data Collection and Privacy
Redrock Rep complies with Australian privacy laws.
Customer data will not be shared with third parties or used for marketing purposes without explicit consent.


9. Communication
Customers will be contacted via email or phone for account-related inquiries and may receive marketing messages.


10. Termination

  • We may terminate the agreement if the Customer fails to meet the Terms and Conditions.
  • The Customer may cancel their subscription at any time before the next billing cycle to avoid being charged for the following month.
  • If the Customer does not cancel, they will automatically be charged their subscription fee for the following month.


11. Dispute Resolution
Disputes will be resolved under the jurisdiction of Australian/state laws.


12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of changes via email.


13. Contact Information
For inquiries or concerns, please contact us: